Here are some of the questions that are frequently asked by our clients, but should you have any further questions please do not hesitate to contact us. We are happy to provide you with any information you require for your charter.
All Waterline Charters Yachts have a no shoes policy. All shoes will be collected prior to boarding and will be stored on board during the charter. Shoes will then be returned to guests to put on once disembarked from the vessel. You are welcome to wear socks if you would prefer.
If you have a medical condition that requires you to wear a form of shoe, please don't hesitate to discuss this with us so we can ensure your comfort.
Waterline Charters has a no smoking policy while cruising to avoid damage to the yacht caused by ash/embers. A designated outdoor smoking area will be advised by crew for when the vessel is at anchor or berthed. Smoking is not permitted inside at any time. A suitable ashtray will be provided for proper disposal.
A Hot Spa is available on Phoenix One and Princess V for day charters, longer than 6 hours and for overnight charters. Due to the length of time required to fill and heat the spa, please advise ahead of charter if you would like to use this facility so a suitable itinerary can be planned as the yachts are unable to travel with the spa full.
If you would like to arrange swimming as part of your day charter, please advise us ahead of charter so a suitable location can be provided. Please note that all guests entering the water do so at their own risk. For large groups we may need to arrange a lifeguard and large tender transfers to shore at an additional cost, requirements will be advised at time of booking.
We do not recommend swimming with consumption of alcohol, and reserve that right to prevent any passenger who we deem unfit from entering the water to ensure the safety of guests and crew.
If the weather is inclement, this will usually not affect your charter, however in rare cases where the Captain has deemed it unsafe to proceed with the charter due to weather conditions we will liaise with you about changes to your charter schedule or date or in cases where alternative dates are unsuitable a refund will be discussed with you.